Terms of Service

1. Who we are

TechLabs provides repair services, repair guides, replacement parts, tools and related products through tech-labs.co.uk. References to TechLabs, we, us and our mean Tech-Labs, based in Southsea, UK. You can contact us at support@tech-labs.co.uk.

2. Using TechLabs

• You must be at least 18 to place orders or enter a repair contract with us.
• You agree to provide accurate information when ordering, booking a repair or contacting support.
• You must not misuse the website, attempt unauthorised access or use the services unlawfully.

3. Store orders

• Product descriptions, compatibility notes and images are provided to help you choose suitable items.
• Prices are shown in GBP and include VAT where applicable.
• Orders are accepted when we confirm or dispatch them. We may cancel and refund unavailable or incorrectly priced items.
• Card and online payments are handled by third-party payment providers such as Stripe.

4. Delivery

• Delivery estimates are provided as guidance and are not guaranteed unless expressly stated.
• You are responsible for entering a complete and correct delivery address.
• When Royal Mail or another carrier records an item as delivered to the address provided, risk passes to you, subject to your statutory rights.
• If an item is marked delivered but cannot be found, contact us promptly so we can advise on next steps.

6. Repairs

• Repair quotes are estimates until the device has been assessed.
• We will seek approval before carrying out work that materially changes the quoted cost.
• You should back up your data before sending or handing over a device. We are not responsible for data loss.
• Liquid damage, intermittent faults and previous third-party work may affect repair success and warranty coverage.
• We may use quality compatible parts where original parts are unavailable or not commercially practical.

7. Account

If you create an account, you are responsible for keeping your login details secure and for activity under your account. Please contact us if you think your account has been accessed without permission.

8. Website content and reviews

• Site content, images, guides and branding belong to TechLabs or our licensors.
• You may not copy, scrape, reproduce or commercially reuse our content without permission.
• If you submit reviews, comments or other content, you grant us permission to display it as part of the services.
• We may remove content that is unlawful, abusive, misleading, spam or unrelated to TechLabs services.

9. Liability

We do not exclude liability where it cannot legally be excluded, including liability for death or personal injury caused by negligence, fraud or your statutory rights. To the extent permitted by law, we are not liable for indirect loss, loss of profit, loss of business or loss of data.

10. Governing law

These terms are governed by the laws of England and Wales, subject to any mandatory consumer rights that apply where you live.

11. Contact

Questions about these terms? Email support@tech-labs.co.uk.