Royal Mail first
Most TechLabs orders are dispatched with Royal Mail because it works well for small parts, tools and accessories.
Delivery information
Updated: 15/08/2026
Delivery for TechLabs store orders
Most orders are sent with Royal Mail, with Evri used occasionally where it is more suitable for the parcel or route.
Evri when suitable
Evri may be used in some cases, usually when parcel size, weight or service availability makes it the better fit.
Careful packaging
Parts and tools are packed with practical protection so they arrive ready to use, fit or store safely.
Support if delayed
If something does not look right with your delivery, contact TechLabs with your order number.
What happens after you order
A simple overview of how store orders are prepared and sent.
Step 1
Order placed
Your order is received and checked before packing.
Step 2
Packed and dispatched
Available stock is packed and passed to the chosen delivery service.
Step 3
Delivery updates
Where tracking is available, the carrier provides the latest delivery progress.
Delivery estimates are guidance only unless a service is expressly described as guaranteed. Your statutory rights are not affected.
1. Delivery services used
TechLabs mainly uses Royal Mail for store orders. Royal Mail is usually the best fit for smaller repair parts, tools, accessories and lightweight parcels.
Evri may be used occasionally where the parcel size, weight, delivery route or service availability makes it a more suitable option.
2. Dispatch times
- In-stock items are packed as soon as practical after payment is received.
- Orders placed during busy periods, weekends or bank holidays may take longer to dispatch.
- If an item is unexpectedly unavailable, TechLabs will contact you or refund the affected item.
- Orders containing multiple items may be sent together where practical.
3. Tracking and delivery updates
Some delivery services include tracking or delivery confirmation. If tracking is available for your order, use the carrier updates for the latest delivery progress.
Tracking can sometimes update slowly after handover, especially during busy carrier periods.
4. Address details
Please enter a complete and accurate delivery address at checkout, including flat number, building name, postcode and any useful delivery details.
If you notice a mistake after ordering, contact TechLabs quickly. Address changes may not be possible once the order has been packed or dispatched.
5. Delayed, damaged or missing orders
If your order is delayed, marked as delivered but not received, or arrives damaged, contact TechLabs with your order number and any useful photos or carrier details.
- Check safe places, shared entrances, neighbours and anyone else at the address first.
- Keep packaging and photos if an item arrives damaged.
- TechLabs may need to check carrier information before arranging next steps.
6. Sending devices for repair
If you are sending a device to TechLabs for repair, package it securely and use a tracked service with suitable cover for the device value. Please do not send a device until TechLabs has reviewed your repair request.
Request a repair quote7. Contact about delivery
For delivery questions, email support@tech-labs.co.uk or use the contact page with your order number.
Need help with an order?
Send your order number and delivery question so TechLabs can check the details.