Privacy & Cookies Policy

1. Who we are

TechLabs refers to Tech-Labs, based in Southsea, UK. You can contact us about privacy questions at support@tech-labs.co.uk.

2. Scope

This policy covers our website, online store and repair services. It explains what we collect, how we use and share it, and the choices available to you.

3. How we use data

• Provide and improve TechLabs services, including orders, repairs and customer support.
• Process checkout, delivery, repair bookings, account updates and service messages.
• Prevent fraud, protect website security and troubleshoot technical issues.
• Comply with legal obligations such as tax, accounting and consumer rights requirements.
• Understand site performance and usability through analytics where permitted.
• Send marketing updates only where you have opted in.

4. Legal bases

• Contract: to provide orders, repairs and account services you request.
• Legitimate interests: security, service improvement, analytics with safeguards and customer support.
• Consent: optional marketing and non-essential cookies where consent is required.
• Legal obligation: tax, accounting, fraud prevention and compliance records.

5. Sharing and processors

We share personal information with service providers who help deliver TechLabs services, under terms that restrict how they use it.

• Payments: Stripe and payment providers. We do not store full card details.
• Shipping: Royal Mail or other carriers for labels, delivery and tracking.
• Analytics: Google Analytics or similar tools, subject to consent choices where required.
• Hosting and IT: website hosting, email, database and support systems.
• Law and safety: where required by law or needed to protect rights, safety or security.

7. Marketing choices

We only send marketing with your consent. You can unsubscribe using email footer links or by contacting TechLabs.

8. Retention

• Orders: kept as required by tax and accounting law, typically 6 years in the UK.
• Repairs: retained for warranty, service history and dispute handling, then minimised or deleted.
• Analytics: stored according to provider settings and reasonable retention limits.
• Enquiries: retained for service history and support, then minimised or deleted.

9. Your rights

You may have the right to access, correct, delete, restrict or object to processing, and to request data portability. You can also withdraw consent where processing relies on it.

You can complain to the UK ICO or your local data protection authority if you are unhappy with how your data is handled.

10. Security and transfers

We use technical and organisational measures such as TLS, access controls and restricted account access to protect personal information. No system is completely secure, so please keep your account details safe.

Where personal information is transferred outside the UK or EEA, we use appropriate safeguards such as recognised contractual protections where required.

Children

TechLabs services are not directed to children under 13. If you believe a child has provided personal information, contact us so we can review and remove it where appropriate.

Changes to this policy

We may update this policy from time to time. Material changes will be signposted on this page with an updated effective date.