Change of mind
For eligible online purchases, tell us within 14 days of delivery if you want to cancel, then return the item within the next 14 days.
Returns & refunds
Effective: 30/07/2026
Returns, cancellations and refunds
Clear guidance for returning store items, reporting faulty products and understanding how repair service refunds work.
Faulty or incorrect item
If something arrives faulty, damaged or not as described, contact us with photos and your order number so we can put it right.
Repair services
Diagnostics, labour and completed repair work are handled differently from unused store products.
Refund timing
Eligible refunds are processed after the return has been received and checked, using the original payment method.
How to return an item
Please contact TechLabs before sending anything back.
Step 1
Contact TechLabs
Send your order number, item details and the reason for return before posting anything back.
Step 2
Pack the item safely
Return the item with its packaging, accessories and any included parts where possible.
Step 3
Inspection and refund
Once the item is received, we will inspect it and process the eligible refund to the original payment method.
This policy is written for TechLabs customers and does not limit your statutory rights.
1. Online store orders
For eligible online store purchases, you can tell us within 14 days of receiving your item that you want to cancel or return it. You then have another 14 days to send the item back.
Please contact us before returning an item so we can confirm the return details and avoid delays when it arrives.
2. Return condition
- Items should be returned unused, complete and in a resaleable condition where possible.
- Please include original packaging, accessories, manuals and any included parts.
- We may reduce a refund if an item has been used, damaged or handled beyond what is reasonable to inspect it.
- Return postage for change-of-mind returns is normally your responsibility unless we agree otherwise.
3. Faulty, damaged or incorrect items
If your item arrives faulty, damaged, incorrect or not as described, contact us as soon as possible with your order number, a description of the issue and clear photos if relevant.
Where the issue is confirmed, we will arrange a suitable remedy such as a replacement, repair or refund in line with your rights.
4. Items that may not be returnable
- Installed, soldered, altered or visibly used parts, unless faulty.
- Items damaged during fitting, handling, modification or third-party repair attempts.
- Custom, special-order or personalised items, unless faulty.
- Opened consumables, adhesives, cleaning products or sealed items that cannot reasonably be resold.
- Digital items, software or licence keys once supplied or activated.
5. Repair services
Repair services are different from unused store products. Diagnostic fees, labour and completed repair work may not be refundable once the service has started or been completed with your agreement.
If there is a problem with a completed repair, contact us with the device details and repair reference so we can inspect it and advise on warranty or next steps.
6. Refunds
- Eligible refunds are sent to the original payment method.
- Refunds are processed after we receive and inspect the returned item.
- Standard outbound delivery may be refunded where required for eligible cancelled online orders.
- Premium delivery upgrades, return postage and fitting costs may not be refundable unless required by law or agreed by us.
7. Start a return
Email support@tech-labs.co.uk with your order number and the item you want to return, or use the contact page.